FAQs

Flour Sack Towels

 

Q: What are Flour Sack Towels?

A: If you’re sick of cheesecloth, towels that streak glassware or are just wondering “what are flour sack towels used for?” let the textile experts at Cotton Creations explain! We think when you learn what flour sack towels are you’ll be excited to try them — and once you do, you’ll never go back to cheesecloth or plain jane towels again. Check out even more information about flour sack towels, and find out why you need these indispensable workhorses in your kitchen today!

Q: What Is Flour Sack Fabric?

A: Flour sack fabric has a long and proud history as the original all-purpose — and eco-friendly — fabric. Back in the days of the horse and buggy, families purchased flour in 100-lb sacks. The sacks, made from finely-woven pure cotton, were strong, soft and durable. As such, the sacks were repurposed following a thorough wash and bleach into everything from towels and polishing cloths to bed linens and underwear! Today, flour sack fabric is still made from 100 percent cotton. Our flour sack towels are eco-friendly, and come in bleached and unbleached styles.

Q: What is the difference between each type of flour sack towel available on your site?

A: The differences between our flour sack towel lines are weight and color! 

Q: Is it possible to get samples of a few of the towels?

A: Getting a sample is always a good idea!  Blank sample towels can be ordered right from our website as we have no minimum order quantity. Printed samples can be ordered through the Design Station.

Q: What do you recommend for your towel’s aftercare and washing methods?

A: All of our flour sack towels and pre-washed and dried prior to shipment. As such, shrinkage is minimal. If you are ordering printed products, we employ a method of printing called Direct to Garment (DTG) printing, which utilizes a water-based ink. This ink is best preserved if the printed product is washed gently in cold water.

Q: Are Your Towels Sourced in the USA?

A: The source of cotton for our products varies based on the item. The majority of our 100% cotton flour sack towels are sourced from our long-time partners in India and then fully treated and processed here in Illinois. Our partners are all fair trade and we have worked with them for many years. We even make trips over to inspect that their production practices adhere to our company policies. For our apparel and other items, we work with multiple US based suppliers. 

Q: Are Your Towels Processed in the USA?

Many of our flour sack towels are processed right here in the USA! Cotton Creations was founded by textile designers who live in Chicago’s historic Lincoln Park neighborhood, so we appreciate supporting American jobs! How Big Are Flour Sack Towels, and Can I Buy Them in Bulk?

Flour sack towels come in a range of sizes and prices, and they are available in neutral shades and excellent yarn qualities. And, just like our other linens, you can buy flour sack towels in bulk to take advantage of wholesale pricing! Plus, unlike towels from other manufacturers, you can rest assured knowing our flour sacks are safe for everything from food preparation to refinishing your delicate woodwork.

Wholesale Orders & Discounts

Q: How do I access wholesale pricing?

A: Wholesale pricing is the bulk pricing that is listed right on our product pages. There is no need for a special account or code. The quantity discounts apply in your cart automatically! Orders for 50 units or more of the same flour sack product qualify for wholesale or bulk pricing, which averages at a 50-60% discount!

Q: How do we set up an account?

Whenever you place an order through the shopping cart, it will allow you to set up an account and save all your billing/shipping information in the system (which will expedite re-orders in the future).

In the even you need custom pricing for bulk or printed units (3,000+), just let us know and we will proceed with sending you an invoice.  By doing that, it will save that custom pricing in the system for the future.

Q: Do you have minimum requirements for orders or discounts?

A: We do not have any minimum order requirement, so samples can be ordered straight off the site.  However, to qualify for free shipping, your order needs to be at least $200.  We also have our tiered pricing listed on each product’s page with discounts at 12, 50, and 3,000 unit orders of up to 65%!  For custom printing pricing:

  • For orders of 50 prints or more, printing prices are based on the volume of ink your design consumes. As such, we are not able to quote large volume print orders without first seeing your artwork.
  • For orders under 50 units, printing prices and are standard and as follows:
    • 1 print=$11 ea.
    • 2-5 prints =$10 ea.
    • 6-10 = $8 ea.
    • 11-23 prints =$6 ea.
    • 24-49 prints =$5 ea.

In the event you are interested in a custom quote for a product in excess of 3,000+ units, please let us know and we can take the next steps!

Q: I’m looking for a supplier to place large-quantity (3,000+) orders with. What is the best price you could offer in this situation?

A: We would love the opportunity to partner-up! In order to help you get personalized wholesale pricing, please contact us at info@cottoncreations.com, providing the following data:

  1. Product(s) Name/Size: ex. Craft Basics American Flour Sack Towel – 28” x 29”
  2. Custom-printed or blank: Are you interested in blank products or customizable products? 
  3. Average Minimum Order Increment: Approx. how many units will you order at a time?
  4. Ship to Location: Also let us know if you’ll be drop-shipping products from our location!
  5. Loading Dock Available (Y/N): -More freight options are available if you have a dock!

Once we receive the above data, we can calculate whether we can offer you an even bigger wholesale discount than the pricing shown on the site!

 

Custom-Printed Orders

 

Q: How Can I Place a Custom Order Using the Design Station?

A: To place place an order for a customized product:

  1. First head to “Shop Products” and choose your desired product.
  2. Choose your fabric color and quantity, and then select “Customize.”
  3. In the Design Station you can use a variety of tools and effects to customize your product with text, images, etc. * Please note that do not print white ink. Any white areas of your design or its background will appear as the fabric color of your product. *
    If you would like to upload your own artwork, choose “Upload Image.” Here you can upload a .jpeg or .png file up to 6MB in size. We recommend that you upload a file of at least 300 dpi resolution for optimal print quality. Select “Apply” to add your image to the product. When your image has been added, you will see stars to rate the quality of your image. More stars means a higher quality print.
  4. Once your image has been applied to your product, you can position and size your design within the allotted design region. The ruler on the design region is marked in inches, so you know how large your design will print. [If you want your design larger than the allotted design region, or placed in a different location, you will need to specify your desired size/placement in the “Request Quote” form (see FAQ on Custom Quote Request)].
  5. Once your design is complete, select “Proceed” and enter any final notes for our production team. You are now ready to “Add to Cart.”
  6. In your cart, you will select your shipping method and click “Proceed to Checkout.” Once you advance to checkout, you will not be able to edit your design, quantity or shipping method.
  7. During checkout will enter your billing information, confirm your shipping address and choose your payment method. Once you click “Place Order” you are all set! You will receive an order confirmation email with your order details after the order is placed.

Q: How Can I Submit a Request For a Custom Quote?

A: To get an official quote for your custom-printed order:

  1. First browse “Shop Products” and choose your desired product.
  2. Choose your fabric color and quantity, and then select “Customize.”
  3. In the Design Station you can use a variety of tools and effects to customize your product with text, images, etc. ** Please note that do not print white ink. Any white areas of your design or its background will appear as the fabric color of your product. **
    If you would like to upload your own artwork, choose “Upload Image.” Here you can upload a .jpeg or .png file up to 6MB in size. We recommend that you upload a file of at least 300 dpi resolution for optimal print quality. Select “Apply” to add your image to the product. When your image has been added, you will see stars to rate the quality of your image.
  4. Once your image has been applied to your product, you can position and size your design within the allotted design region. The ruler on the design region is marked in inches, so you know how large your design will print. Our printer has a maximum print capability of 12 wide x 14 tall. If you would like to make your design larger than the product’s allotted design region, please provide your desired dimensions in the Notes section of your quote request.
  5. Once your design is complete, you can save your design for later, or move on to “Request Quote.”
    1. If you would like to save your design for another time, please select “Save Design” in the bottom left corner. To bring your saved design back up for editing or to proceed with an order, go to the Design Station. Choose the “Designs” tab along the top. Then find the “My Gallery” tab along the left sidebar. This will bring up your saved designs. Click on the design you would like to continue with. Now you can make further edits or changes to your design, or if you are satisfied you can select “Request Quote” or “Proceed” to place the order.
    2. When you are ready to select “Request Quote,” a form will appear where you must include a title and short description of your order, your billing and shipping information, and confirm design specifications like size and quantity.
  6. Once your quote request is submitted, you will receive a quote request confirmation via email that includes your quote request ID number. A Cotton Creations representative will contact you within one to two business days with your custom quote details.
  7. When our team members have created your quote, you will receive an email notification confirming the details of your quote and a link to review it. If you do not receive the email or if it goes to your email spam, you can also log in to your account at cottoncreations.com and view the quote in your account. When viewing the quote, you can either “Approve” or “Reject” the quote. A) If you accept the pricing and would like to submit the order, select “Approve.” This will display the Pay Now button. B) If you do not want to move forward with the order, you can “Reject” the quote. You will be asked to give a reason for the rejection.
  8. If you would like multiple designs quoted, please submit each design as a separate quote request. You can then “Approve” and add each quote into your shopping cart one at a time. Once you add your first design into the cart, then go to “My Account” and “Quotes” to add another. The quotes must be approved and put into the cart individually, but once they are all in the cart, you can check out on all your quotes at once and take advantage of free shipping if applicable!

Q: How much does it cost for a custom-printed order?

A: For custom printing orders, the total price is your product + printing + the shipping. For the product, pricing is as displayed on each product page. For printing, there is no setup fee, only a per-print fee which is tiered so the more you order, the more you save. 

  • For orders under 50 units, printing prices and are standard and as follows:
    • 1 print=$11 ea.
    • 2-5 prints =$10 ea.
    • 11-23 prints =$6 ea.
    • 24-49 prints =$5 ea.
  • For orders of 50 prints or more, printing prices are design-specific. This mean that it’s calculated based on the volume of ink your design consumes. As such, we are not able to quote large volume print orders without first seeing your artwork.

Q: If I order multiple designs to be printed, can they all ship together?

A: Yes, we do our best to package entire orders together in order to keep both shipping costs and the risk of products getting lost or stolen, to a minimum. To ensure your multiple designs ship together, please contact customer service so all of your designs can be invoiced together!

Q: Is there an extra cost per towel to have a design printed?

A: Towels and printing service are separate costs. The total cost of a printed product consists of the product price + the print price + the shipping cost (if app. – orders over $200 ship free!)

Q: How are “design-specific” printing prices determined?

A: The number of colors does not affect the price, rather, ink consumption determines print price (size of design + quantity printed).

Design Station

 

Q: What type of image file do I need to upload?

A: Our online Design Station accepts .jpeg or .png files of at least 72-300 dpi resolution.

Q: What are the size dimensions to best fit a design so that it’s centered when the towel is tri-folded?

A: This depends on the size of your towel. We recommend 1/3 of the towel’s width and 1/2 of the towel’s height, so it remains in the tri-fold area. For example, we recommend no larger than 8-9″ wide and 12″ tall on a 28″ x 29″ towel.

Q: What’s the biggest area I can get printed at once?

A: Our maximum print area is 12″ wide x 14″ tall.

Q: Can I get a whole towel printed instead of just the bottom middle quadrant?

A: Our maximum printing area for one print is 12″ x 14″. If you’d like, you can print multiple designs or pattern a design outside of this area, just understand that each print is a separate charge. However, the Design Station isn’t equipped to process this request so if you’d like multiple prints on a singular product, just make a note of it when filling out your order form and a customer service associate will reach out and work with you to help make it happen!

Q: Can I print in an area other than where it’s set at in the Design Station?

A: In the Design Station, design regions are set to accommodate the most common print areas our customers requests. However, we can place graphics almost anywhere on a product. Just make a note of your placement specification when placing your order or quote request and we’ll do our best to get it right!

Turnaround Time + Shipping

 

Q: How long until my custom-printed order is ready?

A: Order-to-ship (turnaround) time depends on order volume at the time of your order, but generally we estimate 10 business days + ship time. If order volume is low, we sometimes get orders out much faster!

Q: How long until my blank towel order is shipped?

A:  If you place a blank towel order, it should ship out of our warehouse in about 3-5 business days (or possibly less). If you need your order sooner, we can apply a rush fee to get your order out sooner. Please contact customer service to learn more.

Q: Can I get an order shipped to me today?

A: Our warehouse processes orders in the order in which they were received. The only way to ensure same-day processing, picking, inspecting, packaging and shipping is to apply a 100% rush surcharge to your order total, allowing our warehouse to prioritize your order over others in the queue. Orders can only be same-day rushed if they are placed before noon. Next-day processing is a 50% rush fee.

Q: Do you offer international shipping?

A: Yes, the only shipping method we offer outside the United States is USPS International. This price is automatically calculated based on the weight of your order and your shipping address and cannot be negotiated.

Packaging

 

Q: How are towels typically packaged?

A: Towels are pressed, folded in half and shipped in a box.

Q: Can I get custom packaging done for my order?

A: We can add custom packaging to your order for a per unit price that varies depending on the application! We can apply bands, stickers, etc. (customer provided) or we can individually wrap each towel in plastic cellophane.

Printing Process

 

Q: What type of printers do you use for custom printed orders?

A: We print using Direct to Garment (DTG) printers. This printing method uses a fabric printer much like an inkjet printer and applies a water-based ink directly to the fabric for a soft, seamless feel.

Q: Why use DTG digital printing instead of other methods like screen-printing & embroidery?

A: The advantage of using DTG printing is that colors are incredibly vibrant when printed and color combination possibilities are endless. Unlike screen printing where screens must be set up for each design, digital DTG printing does not have a set-up fee either. Also, the water-based ink used in DTG leaves the fabric with a soft, smooth finish, while the plastisol ink used in screen-printing leaves a plastic/rubber like coating on the fabric that reduces the fabric’s absorbency and can crack and flake off over time. Because DTG printing does not require screen set up and is not dependent on the # of colors in your design, the way DTG printing is priced is based on the volume of ink consumed by your design. This is how the design-specific print price is calculated on bulk orders exceeding 50 prints of the same design.

Reorders & Returning Customers

 

Q: How Can I Place an Exact Reorder?

A:

  1. Click on My Account on the top right corner of the home page.
  2. Sign in to your Cotton Creations account.
  3. Click the “Orders” button. Here you will see your order history.
  4. Choose the order you would like to re-purchase (this can be a blank order or a custom order) and click “Re-Order.” This will add a duplicate of the chosen order to your cart. If you need to change the quantity for your reorder, you should submit a new quote request form (see FAQ on Custom Quote Request) or email us at info@cottoncreations.com. This will ensure that you receive all the appropriate bulk discounts for your reorder!
  5. Finally, you must input your billing information and shipping address. Choose your desired shipping method and then click “Place Order” to submit payment. You will receive a confirmation email after the order is placed!

Q: Can I use the credit card information used for a previous order?

A: To ensure the safety and security of our customers, we do not keep any credit card information on file. When placing a reorder, you must enter in your card’s info again or you may use PayPal to complete your transaction.

Q: What is the difference between the Premium and Gourmet towels I used to order?

A: Both the Premium is a higher thread-count heavy-weight towel relative to the Gourmet.  We have recently switched to the Premiums as our main heavy-weight option. While we do still have some stock of the Gourmets for sale, once this stock is depleted the Gourmet line will not be restocked. While the Gourmets may be slightly softer to the touch, we decided to switch to the Premiums because there were issues with sizes being inconsistent as well as color variations with the Gourmets. Also, unlike Gourmets, all of our Premium towels are fully treated, washed and processed in-house here at our warehouse in Illinois, assuring higher quality control.

Q: What happened to Towels & Home?

A: Towels and Home is now under new management as Cotton Creations! Same great service but an even better product quality. We have recently made the switch to fully processing all of our towel lines in-house, so the quality inspection and overall production process has improved. We even have a new line called the Craft Basics Premium Flour Sack Towels,  which replaced the Gourmet and Deluxe lines. The Premium has a higher thread count and thickness than both previous lines and is also processed right here in our own facilities in Illinois.

 

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